Terms and Conditions

Welcome to Neponline Marketplace. By using our platform, you agree to comply with the following Terms and Conditions. Please read them carefully.

1. Customer Information Protection

At Neponline Marketplace, we prioritize the privacy and security of our customers. We do not sell, share, or disclose any customer information to third parties under any circumstances. We employ advanced security measures to protect all personal and transactional data provided on our website.

2. Prohibition of Illegal Activities

We strictly prohibit any form of illegal activities on our platform. Customers must not engage in activities that violate any local, national, or international laws while using Neponline Marketplace.

3. Compliance with Platform Rules

All customers are required to abide by these Terms and Conditions at all times. Any violation of these rules may result in the suspension or termination of the customer’s account.

4. Account Security

Customers are responsible for maintaining the confidentiality of their account login details. Neponline Marketplace is not liable for any loss or damage arising from failure to protect your account information.

5. Withdrawal of Profits

Customers must withdraw their earnings only to their own personal bank accounts or to accounts they fully trust. Neponline Marketplace is not responsible for any loss of funds due to withdrawals made to untrusted or third-party accounts.

6. Prohibition of Fraudulent Activities

The use of Neponline Marketplace for any fraudulent activities, including but not limited to money laundering, is strictly forbidden. Any user found engaging in such activities will face immediate account termination and may be reported to the appropriate authorities.

7. Sale of Digital Products

Customers are permitted to sell only digital products that they personally own. Selling unauthorized, pirated, or non-owned digital goods is strictly prohibited.

8. Accuracy of Service Listings

When listing any service or product on Neponline Marketplace, customers must provide complete, truthful, and accurate details. Misrepresentation of products or services can lead to account suspension or legal action.

9. Amendments

Neponline Marketplace reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the platform after changes have been made constitutes acceptance of the new terms.

10. Refund Policy

At Neponline Marketplace, we are committed to providing a secure and seamless experience for all our users. In the event of a failed transaction—whether during the purchase of a digital product or while depositing funds—we offer a clear and fair refund process to protect our customers.

Eligibility for Refunds:

Refunds may be requested under the following circumstances:

• You were charged, but the digital product was not delivered or accessible.

• You attempted to deposit funds into your wallet/account, but the transaction did not reflect due to a technical issue.

Refund Timeline:

Once a valid refund request is received and verified:

• Refunds will be processed within 24 to 72 hours.

• Refunds will be issued to the original payment account used for the transaction.

How to Request a Refund:

To initiate a refund, please contact our support team at [Neponline@consultant.com] or use the “Report an Issue ticket” feature on the platform. Provide the following details:

• Transaction ID or payment reference number

• Date and time of the transaction

• A brief description of the issue

Important Notes:

• All refund requests are subject to verification and must be made within 7 days of the failed transaction.

• Neponline Marketplace reserves the right to decline refund requests that do not meet the conditions outlined in this policy until the requirements are met.

We appreciate your trust in Neponline Marketplace and are here to ensure your experience remains safe and reliable.