Account Security

Customers are responsible for maintaining the confidentiality of their account login details. Neponline Marketplace is not liable for any loss or damage arising from failure to protect your account information.

Refund policy

At Neponline Marketplace, we are committed to providing a secure and seamless experience for all our users. In the event of a failed transaction—whether during the purchase of a digital product or while depositing funds—we offer a clear and fair refund process to protect our customers.

Eligibility for Refunds:

Refunds may be requested under the following circumstances:

• You were charged, but the digital product was not delivered or accessible.

• You attempted to deposit funds into your wallet/account, but the transaction did not reflect due to a technical issue.

Refund Timeline:

Once a valid refund request is received and verified:

• Refunds will be processed within 24 to 72 hours.

• Refunds will be issued to the original payment account used for the transaction.

How to Request a Refund:

To initiate a refund, please contact our support team at [Neponline@consultant.com] or use the “Report an Issue ticket” feature on the platform. Provide the following details:

• Transaction ID or payment reference number

• Date and time of the transaction

• A brief description of the issue

Important Notes:

• All refund requests are subject to verification and must be made within 7 days of the failed transaction.

• Neponline Marketplace reserves the right to decline refund requests that do not meet the conditions outlined in this policy until the requirements are met.

We appreciate your trust in Neponline Marketplace and are here to ensure your experience remains safe and reliable.